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Allparts First to Achieve 100% ATA Parts Advisor Accreditation!

ata
Having been one of the companies to pilot the ATA Parts Advisor assessment programme, High Wycombe based Allparts Automotive Ltd have now rolled out the assessment to all members of their team who deal with customer parts and service requirements and are delighted to announce that everyone of them is now fully accredited, making Allparts the first parts distribution business in the UK to achieve this status!

“We are committed to providing the very best parts and service experience to our customers and are determined to give our parts and service advisors the support in knowledge and experience they need to achieve this” said Allparts customer service manager Laurie Derx.

Hayes TCCAccreditation involves passing a series of practical assessments and an online knowledge test. Assessments took place at Allparts’ own Training and Conference Centre in Hayes , Middlesex where a purpose designed and approved environment has been created to accomplish learning initiatives, such as the ATA programme.

Derx added, “The ATA Parts Advisor programme provides the perfect platform for us to benchmark the minimum skill level of our customer sales and service advisors. This has definitely assisted us in identifying key areas within the many and varied skills sets of our people that require further training and appropriate up-skilling, to ensure a continued high standard of service is delivered to customers from every one of our team.

We have been able to work closely with the assessment process to accommodate an enhanced level of bespoke examination. In fact, the parts look-up module has been modified for Allparts to include key elements of AlliCat, our advanced electronic parts look up system.

Overall, the programme has added even more expertise to our experienced parts and service team and we hope this continues to help demonstrate to our customers the commitment we have to providing them with the very best all round service.”
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